Frequently Asked Questions
Q & A
Q. Can you customize or personalize your jewelry designs with my personal wording?
A. Yes! I am always happy to customize or personalize my designs that are featured on my website in the sizes and designs shown with your own personal words or phrases. Please feel free to send me an email at info@christyrobinsondesign.com before you place your order or you can also just leave me note about your custom phrase at checkout.
Q. Are you accepting custom orders?
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A. Yes! I do CUSTOM ORDERS If you are interested in a custom order or outline shape/charm you can contact me at: info@christyrobinsondesign.com Also for some added information about the basic process check out my CUSTOM ORDER REQUEST PAGE
Q. Is your recycled aluminum as thin as a soda can? How thick are your metals that you use?
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A. My Recycled aluminum & other recycled metals vary in thickness due to what is available at the time I visit the recycling center. However, none are as thin as a soda can or can be bent or crushed with normal wear. The aluminum that I use is more like what you would find around your doors and windows, so it is very durable. The thickness usually range is between 16 gauge -20 gauge.
My recycled sterling silver sheet is 20-26 gauge. If you would like a thicker gauge of sterling on your custom item please let me know! NOTE: There is a price increase for thicker sterling silver sheet. My sterling silver sheet metal, chain, casting grain, clasps and jump rings are made of recycled sterling silver in the USA with fair trade practices.
I strive to have as minimal impact on the mining world as possible! I use 100% recycled metal, which is identical in quality to newly mined metals, but without the environmental destruction and human rights violations caused by the metal mining industry.
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Q. How do I recycle my necklace?
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A.Your recycled sterling and recycled aluminum charms are recyclable! Your sterling silver chain, clasp, pendant,or earrings can be sold to a Gold & Silver Exchange in your area to be recycled. You can find these locations that buy Gold & Silver to be recycled in your area by searching online. The Sterling Silver will be melted,refined and then it will be recycled into a new piece of jewelry! As for recycling my recycled aluminum charms, you can either ship them back to me or they can simply be recycled along with your household aluminum cans.
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Q.What is vegan jewelry? How is Your Jewelry vegan?
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A. Being a Vegan influences everything in my life including the jewelry I make. As a Vegan, I don't use animals or animal-derived products in any way, such as I do not use leather, animal hair, feathers, bone, silk, wool, pearl, shell, or coral.
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Q. What other ways do you care about the environment?
A. The jewelry studio is powered by 100% wind energy and a solar array that lives on top of my studio space. What that means is all the electrical energy that powers the lights and the jewelry equipment that I use to make each piece of jewelry is from a renewable and non-polluting source! For more information my eco-friendly jewelry making studio space see my EVERGREEN JEWELRY STUDIO
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Q. Will my order have plastic in it and other extra stuff I don't need?
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A. NO! In an effort to encourage zero waste living my packaging is meant to be reused or repurposed including muslin jewelry bags, recycled paper gift boxes, recipe cards and even the mailing envelope that comes with your order can be recycled or reused & is biodegradable. Your mailing envelope is by ECOenclose and is 100% recycled paper and can be recycled with mixed used paper products.
Your jewelry item will come in a muslin (cotton) jewelry bag you can reuse! This helps to keep your jewelry from getting tangled and from tarnishing when not wearing.
The gift boxes and also my business cards are out of 100% recycled paper and are reusable!
PAPER I try to keep all paper that is not needed to a minimum and therefore do not included receipts or packing slips with your order unless requested. All office paper that is used for any print outs that may be included in your order is out of 100% post consumer recycled paper. Also your item comes wrapped in 100% Recycled Tissue Paper that is Made in the USA. I am always looking to find new ways to refuse,reduce,reuse, repair,recycle,+ repurpose! If you have any ideas or suggestions please let me know at info@christyrobinsondesign.com
Q. What are your business hours?
A. My Business Hours are Monday-Friday 9-5 pm (CDT) I am closed weekends and major Holidays.
Q. What are your payment options?
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A. I accept all major credit cards and payment through Square
VENMO-I can send you an invoice via Venmo by email just contact me via DM on IG or by email info@christyrobinsondesign.com
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PayPal-I accept all major credit cards and payment through Paypal and also Echeck through PayPal.
FYI YOU DO NOT NEED A PAYPAL ACCOUNT to make a purchase from my shop as you can use a credit/debit card through PayPal and my website it s secure shopping account.
NOTE: Texas residents will be 8.25% sales tax at checkout through PayPal
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If you prefer to pay by another method please contact me and let me know at info@christyrobinsondesign.com
Q. What happens if I need to return an item?
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A. All my work is guaranteed! I allow 10 days from the time you receive your package to return the item. I can either replace the piece with another one or give a full refund! Email me at info@christyrobinsondesign.com first to decide which you want to do and to get the shipping address! Note: On one of a kind items you can only get a refund.
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Q. Can you include a special message with my gift order that I am shipping to a friend, family member etc.?
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A. Yes! Please let me know if your order is a gift and send along your special message to me and I will happily add your message to a recycled paper card with you order.
Q. How long does it take you to ship orders? Do you ship Internationally?
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A. Most orders are shipped out in 5-7 business days (Mon-Friday) - Most designs are made to order to allow for customization ( different chain length, words etc.). Some designs may take longer but will be marked with the length of time it will take approx. before shipping.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT! If you know it is different please let me know so I can edit your shipping label before I print it and ship your items to the incorrect address.
I provide several shipping optios in the USA.
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Option 1 is USPS First Class shipping. It is $4.50, this comes with a delivery/tracking number but no insurance. It can take 5-10 days to reach you. Free shipping for orders over $75 in the USA
Option 2 is USPS Priority. It is $8.30 (this shipping comes with insurance as well as a delivery/Tracking number). It can take 3-5 days to reach you depending on time of year. Around Christmas & major holidays it can take the full 5 days to reach you Free Priority Shipping is available for orders over $100 (you must choose this shipping option at checkout otherwise it will be shipped via USPS first class if that is what you chose).
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Option 3 is USPS Express Mail. It is a $28.50 (this shipping also comes with insurance and a delivery/tracking number). It can take 1-3 days to reach you depending on time of year and location. Around major holidays it can take a full 3 business days to reach you. Free Express Mail shipping is available for orders of $250 and up(you must choose this shipping option at checkout otherwise it will be shipped via USPS first class or USPS Priority if that is the shipping you chose).
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Note: USPS does not count weekends as business days.
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INTERNATIONAL SHIPPING IS DONE AT YOUR OWN RISK, Most of my orders go through customs and overseas travel with no problems, but because it is completely out of my hands once I ship, I cannot be responsible for lost or damaged items. I ship USPS International First Class $17.96 flat fee this does include a tracking/ delivery number but no insurance, this shipping can take 4+ weeks to reach you. If you are needing your item more quickly You can upgrade to Priority or Express Mail international, contact me at info@christyrobinsondesign.com and I will send you an invoice for the added fees via invoice which you can pay with by either PayPal or Square.
INTERNATIONAL CUSTOMERS just a little note on estimated delivery times: Delivery time with first class mail international is usually 4 weeks...sometimes less, but sometimes more. Delivery time with Priority Mail international is officially 6-10 weekdays (as stated by the USPS) However, in my experience it often takes 15-20 weekdays. Express Mail international officially is 3-5 weekdays(as stated by USPS) but it can take longer as well. Also USPS does not count weekends as delivery times just weekdays(aka business days).
Please be aware that you are responsible for any customs duties,taxes, VAT, brokerage fees, or tariffs levied after the initial US
postage. These fees could be applied to your package at the discretion of your local customs officers/post office.
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Q. Will my jewelry tarnish? Can I shower and swim in my jewelry?
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A. Yes and No! When you order a piece of jewelry I always enclose a list of Care instructions PLEASE READ these. They are located on the back of the card & business cards included with your jewelry purchase. It is best to read the directions before wearing....storing & caring for your jewelry item in the manner suggested will mean less care and maintenance will be needed along the way. If a piece breaks under normal wearing conditions I will gladly repair it.
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General Care – Avoid contact with lotions, perfumes, and beauty products. Remove jewelry before washing hands and showering. Avoid harsh chemicals and cleaning agents. I do not recommend swimming in swimming pool as chlorine in the water can cause damage. I recommend storing jewelry in a jewelry box will help to prevent tarnishing when you are not wearing it.
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Recycled aluminum is very hypo-allergenic and also is very tarnish resistant ... meaning it does not turn black like sterling silver, brass or copper does so there is a lot less maintenance.
Recycled Sterling Silver – Naturally, all sterling silver jewelry will tarnish over time. This is not indicative of poor quality. If you notice your jewelry discoloring or losing its luster, use a polishing cloth to help bring back the shine. It will not, however, buff out any scratches. Also, please note that sterling silver has a small amount of copper in the alloy to which some individuals with sensitive skin may have reactions.
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Oxidized Sterling Silver – The oxidization on those pieces that have been antiqued is not permanent, and will fade in some areas with wear. To keep the oxidization as long as possible, avoid silver cleaning solutions and prolonged exposure to liquids.
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Rose & Yellow Gold-Filled - will tarnish over time just as recycled sterling silver does and once again this does not indicate poor quality. It will tarnish because it has a core of copper or brass that is clad on both sides (pressed together so it is much thicker that gold plating) and if your jewelry item has a satin finish or stamping this can especially disturb the surface making it easier to tarnish but it can tarnish also from oils on fingers etc. Shiny surface jewelry polishing cloths also work well.
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Recycled Brass & Copper– Brass & Copper Jewelry will develop a natural patina over time. But you can keep it bright by polishing with a polishing cloth after every wear and storing in a jewelry box.
Purchase either a Shiny or Satin & Shiny Combination
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Children I do not recommend my jewelry for small children as it could pose a choking hazard. It is more for ages at least 10 (if not older) and up!
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C O P Y R I G H T & R E S E L L I N G
As the artist, I retain copyright over my work(designs) and this is not licensed without my explicit permission. I also retain copyright over the images of my work, etc. as displayed on this website and others.
WHOLESALE
Commercial resale of my work is not permitted without prior arrangement. I do accept wholesale orders. If you wish to discuss wholesale terms and specifics, please contact me at: info@christyrobinsondesign.com.
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DONATIONS I am happy to make donations of my recycled aluminum jewelry items to be used for raffles and silent auctions at events to raise funds/awareness for animals,the earth or people in need! I am also happy to promote your event via my Social Media and can also add a link to your event on the "GIVING" page of my website.
GIVEAWAYS I am happy to participate in giveaways on your Social Media that I feel are appropriate for my jewelry designs... such as those that promote veganism, animal rights, environment, human rights, Feminism and overall health and well being. I would promote your "Giveaway" via all my social media accounts. If you are making an inquiry please email your Social Media information for review and a brief description of what you have in mind as far as a giveaway and I will get back to you asap. For Giveaways and donations you can contact me at info@christyrobinsondesign.com